- What products do you sell?
classicwindows.shop primarily offers PVC window products and plastic building components.
- Which areas do you deliver to?
We primarily offer delivery within the UK, covering most of England, Scotland, Wales, and Northern Ireland. Delivery to some remote areas may require confirmation based on the specific address.
- How long does it take to ship an order after payment?
Once payment is received and confirmed, it typically takes 1–3 business days for processing and shipment.
- How long does it take for my order to arrive?
Once an order is shipped, delivery within the UK is typically expected to take 3–7 business days. Actual delivery time may vary depending on the delivery address and product size.
- Which logistics companies do you use?
Depending on product size, weight, and delivery address, we may use Royal Mail, DPD, Evri, Parcelforce, DHL, and other suitable UK shipping services. For large PVC window frames, we may arrange specialized bulk cargo shipping.
- Can I track my order’s logistics information?
If your order supports logistics tracking, we will provide corresponding tracking information after the order is shipped. You can check the shipping status through the carrier’s tracking system.
- What if the received product is damaged or the wrong one was sent?
If the received product is damaged in transit, the wrong product is sent, or it is clearly inconsistent with the order, please contact us as soon as possible and provide order information and relevant photos. We will verify the situation and provide an appropriate solution.
- Can I return the goods?
If the return conditions are met, you can contact us to apply for a return within 30 days of receiving the goods. Please contact us to confirm the specific return arrangements before returning the goods.
- How long does a refund take?
After the return is confirmed and meets the refund conditions, we will process the refund within 3 business days. The actual arrival time may vary depending on the processing speed of the bank or payment service provider.
- Which payment methods are supported?
You can use the payment methods provided on the checkout page to complete your order. After successful payment, the order will usually enter the processing process.
- How to Contact Us?
If you have any questions regarding products, orders, shipping, or returns, please contact us through the following methods:
CLASSIC WINDOWS YORKSHIRE LIMITED
Address: 12 Albany Court, Keighley, United Kingdom, BD20 6HW
Phone: +44 7949009659
Email: shop@classicwindows.shop