Thank you for shopping at classicwindows.shop. We hope the product you received meets your order requirements. If you have any problems with your purchase or need to return the product, please contact us according to the following policy:
- Return Period
Subject to applicable laws and this policy, customers may contact us to apply for a return within 30 days of receiving the goods.
Before applying for a return, please contact us via email and provide your order information and the reason for the return. Please do not send the goods back directly without confirmation.
- Return Conditions
Returned products should be in good condition, and the original packaging, accessories, and product integrity should be maintained as much as possible.
Damage caused by improper use, modification, improper installation, or other reasons not related to the product itself may not meet the return requirements.
Products customized, modified in size, or specially made according to customer requirements may not be subject to the general return policy unless otherwise provided for by applicable law.
- Receiving the Wrong or Damaged Product
If you receive a product that is damaged during transportation, is the wrong product, or is clearly inconsistent with your order, please contact us as soon as possible.
Please provide your order information, photos of the product issue, or other relevant documentation so we can verify the situation and provide an appropriate solution.
- Refund Processing Time
Once the return is confirmed and meets the refund conditions, we will process the refund within 3 business days.
The refund will be returned to the original payment method. The actual arrival time of the refund may vary depending on the processing speed of the bank, credit card institution, or other payment service provider.
- Circumstances Not Eligible for Refund
The following situations may not qualify for a standard refund or return:
Product damaged due to improper customer use;
Product has undergone unauthorized modification or processing;
Product damaged due to improper installation or operation; Returns exceeding the 30-day return period.
The above provisions do not affect the legal rights enjoyed by UK consumers under the law.
- Return Shipping
To return a product, please contact us first to confirm return arrangements. PVC window frames, profiles, and other larger products may require shipping methods suitable for large items.
Specific return arrangements will be confirmed based on the product type, order details, and reason for return.
- Contact Us
For returns, refunds, or order inquiries, please contact us:
CLASSIC WINDOWS YORKSHIRE LIMITED
Address: 12 Albany Court, Keighley, United Kingdom, BD20 6HW
Phone: +44 7949009659
Email: shop@classicwindows.shop